Sigh...

I know I've been awful about updating this for my two loyal readers, but it's been a busy few months. Mostly work, which seems to have me somewhere between happy and just wanting to scream I quit and walking out. Some days, I think I'd love nothing more than just giving my notice and leaving. It feels like I'm getting slowly buried up to my neck, and I'm not sure what to do.

When I first took this job, I handled training for direct technical support, the documents, etc. Since then, we've added two international calls, a retail call, and training classes for the local center. Add on to that how little time I get to get everything done, and the constant battles with other departments for material that doesn't suck goat balls, and it's a stressful life. Beyond that, it doesn't look like it'll get any better in the future.

I'm tired of arguing with engineers about how things should be presented to techs. I hate to say it, but tech support agents are essentially the fast food workers of IT. They are not hired because of degrees, certifications, or the like, they're usually hired with a basic understanding (and I mean basic) of computers and the fact that they have a pulse. Giving them engineering specs and expecting anything to stick is just stupid. I have this argument with one of the departments that generates material for new products every single time we launch something, and I'm tired of it. I get sick of catching flak for cutting "reference" material that's not referenced anywhere in the document. I get 45 minutes a week to get all this stuff in, no more. I'm just tired of it.

Add to that a naggling feeling of being sick for the last couple of weeks, going to the doctor and getting a call this morning about coming in for a glucose test, since I'm showing developmental signs of diabetes, it's been an iffy day so far.

But hey, it's not all bad. An old boss called me about doing some contract work for his company, part time, and I'll be making some extra money to support my various hobbies and habits. That'll be nice.